What days do you deliver?
We deliver Monday to Saturday. We do not deliver on Sundays or Public Holidays. Special days such as Mother's Day etc, are an exception.
Can I get my Box Bear delivered on a specific day?
YES! When placing your order, please specify on the date picker which day you would like your bear delivered.
INTERSTATE DELIVERIES (outside Canberra/Queanbeyan): We deliver throughout Australia via Australia Post, therefore please keep in mind when selecting a delivery date, it can take up to 3-7 business days to arrive.
Can I get my Box Bear delivered at a specific time of day?
Our couriers do try to go via the most efficient and effective route on the day, and timed deliveries can sometimes be an issue, however, we are always happy to help out if we can, please send us an email if there is a special arrangement that needs to be discussed.
When will my Box Bear be delivered?
Our bears are dispatched in the morning, all businesses are delivered by 5pm, schools by 3pm and residential addresses at the very latest by 6.30pm (this is rare). You will be notified by email or phone if there is a problem with the delivery.
INTERSTATE DELIVERIES (outside of the ACT) via Australia Post will be delivered within 2-7 business days from time of posting.
What if there is no one home to receive delivery?
Our couriers are the best!! If no one is home to receive the box bear, please don't worry, they will leave the box bear only if its safe to do so, if they have hidden it in an unusual spot and may not be seen, they will leave a calling card in the mail box advising the receiver of the box bears location. Our couriers will do everything they can to ensure safe delivery of our box bears.
INTERSTATE DELIVERIES via Australia Post will be handled according to Australia Post's standards.
There’s a problem with my order! What can I do?
Email us as soon as you can! We realise sometimes a recipient leaves work early, is sick or has moved offices etc., we do operate on quick turn around times, and really need 24 hours notice to change or cancel an order, however, we will always do our best to try and accommodate any change. Email us at firstname.lastname@example.org
If you have a question that we haven't covered here, please do not hesitate contacting us at email@example.com, we will get back to you as quickly as we can.